Thursday, September 15, 2016


Q. Why should India be considered for any medical & surgical procedures?
India offers a wide range of exceptional medical facilities at a comparatively less expense. Making use of the same technology and medical knowledge, Indian hospitals and doctors offer health care at a substantially less price, in some cases the difference can be as much as 60% less compared to developed countries. The result is a win-win situation - world class medical care with latest technology and savings too – for patients seeking any medical and/or surgical procedures.

Q. Is the Hospital Accredited?
All the Hospitals at Yashoda are ISO certified and accomplished the unique distinction of achieving National Accreditation Board for Testing and Calibration Laboratories (NABL) and National Accreditation Board for Hospital and Healthcare Providers (NABH) Accreditations thus bringing the world's best healthcare quality standards to India.

Q. How to get a quotation/treatment plan before arriving to the hospital?
Before your arrival, we would require the patient’s case history including past treatment taken, latest medical reports, as well as current clinical status. These reports are checked by our Specialist Consultants enabling us to provide you with cost and treatment plan. We will respond to you within 24 hours of the receipt of the reports with the appropriate specialist doctor’s opinion and costs.

Q. What is the time taken for the entire process of getting my appointment once you have received my medical records?
There is no significant waiting time in our hospitals owing to the availability of a large pool of specialists across many medical specialities. Depending on the nature of the medical assistance required the response will be within 24 hours and include advice on the procedure along with a quote. If a concerned specialist feels that he/she needs to know more or view recent reports, we will communicate to you accordingly.

Q. Can you guide us for getting a visa?
YES. Once you confirm your visit to our hospitals, we will provide a visa assistance letter to the nearest Indian Embassy in your country. This will help you obtain a medical visa. To process visa assistance letter, we require: l Patient's name and passport number l Companion’s name and passport number l Your tentative date of arrival at our facility l 10 passport size photographs for the above formalities Note: International patients have to register at the Foreigner’s Regional Registration Office (FRRO) within 14 days of their arrival. Our patient relationship manager will help you with all the formalities.

Q. Does the staff speak English?
English is widely spoken the States of Telangana and Andhra Pradesh, and India. It is one of the official languages of the Indian Government. In case patients need help in their own language, the hospital will arrange for an interpreter.

Q. Any special facilities and services that you provide international patients?
We have dedicated Patient Relationship Managers to coordinate with our International Patients at all our hospitals. They provide with all the necessary assistance required, such as appointments, registration, admissions, payments, billing, interpreters, foreign exchange, visa extensions, registration with the Foreigners’ Regional Registration Office (FRRO), travel assistance and hotel accommodation outside the hospital. Other specialised services include: l Airport pickup and drop l Fax, photocopy, and courier services l Laundry services l In-room color television, cable connection, DVD player l Complimentary Wi-Fi connectivity l Complimentary stay in the patient room for one attendant (while patient is being operated on, we provide alternative accommodation for the attendant) l Special arrangements to meet specific religious or dietary needs l Daily updates for your referring doctors and family

Q. Do you charge for the services provided by your international help desk?
We do not charge anything extra for the services provided by our international patient services desk. Our International Patient Relationship Manager will take care of the patient with regard to any questions or problems that may arise.

Q. What measures does the hospital take to ensure patient safety?
Yashoda Hospitals follows strictly the international standards of accrediting organizations like NABH and is strongly committed to maintain and improve patient safety as well as care. Medical care given to patients is monitored constantly by the hospital management and medical staff. The hospital management reviews all concerns and feedbacks given by patients, physicians, the medical staff or administrators and responds to them accordingly.

Q. What modes of payment do you accept?
Wire Transfer: Transfer money directly from your bank account to Yashoda Hospitals’ account. Send us the scanned copy of the money transfer receipt. This will be used to help you settle your bill. On discharge, any excess amount received will be refunded to you and any deficit will have to be paid in cash. Direct payment: At the hospital: Pay your hospital bill at the hospital directly through cash, credit card, or Traveler’s Cheque. Note: We accept payment for inpatient services in the following currencies Euro, US Dollar, Singapore Dollars, Pound Sterling, Omani Riyal, Saudi Riyal Pound Sterling, UAE Dirham and Kuwait Dinar.

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